Cancellations

At Leon Paul, we understand that sometimes orders may need to be cancelled. We have developed the following cancellation policy to ensure a fair and efficient process for all customers:

1. Cancellation Window

You may cancel your order at any time while it is being picked. Once you order has been shipped, it cannot be cancelled.

2. Cancellation Process

To cancel your order, please contact our customer service team by phone or email. Please provide your order number and reason for cancellation.

[phone]

[e-mail]

3. Refunds

If you cancel your order before it has been shipped, you will receive a full refund to the original method of payment. If your order has already been shipped, you may return it to us for a refund within 28 days, provided that the product is in its original condition, packaging and accompanied by a valid proof of purchase. Shipping charges will not be refunded.

4. Exceptions

Some products may be exempt from cancellation or return which include custom-made, personalized items and for hygiene reasons, we also cannot offer a return or refund on socks. In these cases, we will clearly indicate the cancellation and return policy on the product page and during checkout process.

5. Return Shipping

You are responsible for the cost of return shipping. We recommend that you use a trackable shipping method and purchase shipping insurance to protect your exchange shipment.

Return your item to:

Return
Leon Paul Equipment Co. Ltd.
Unit 19 Garrick Ind. Est.
Irving Way
London
United Kingdom
NW9 6AQ

6. Changes to this Policy

We reserve the right to modify this cancellation policy at any time, without prior notice. Any changes will be posted on our website and will apply to all orders placed after the date of the change.