Missing or Incorrect Items

At Leon Paul we strive to provide you with the highest quality products and services. However, if we make an error and send you an incorrect or an item that is missing, we have developed the following policy to ensure a fair and efficient process for all customers.

1. Notification

If you receive an incorrect item or an item that is missing, please contact our customer service team by phone or email right away. Please provide your order number and the details of the incorrect or missing item from your order.

[phone]

[e-mail]

2. Return Process

We will provide you with instructions on how to return the incorrect item to us. We will cover the cost of return shipping and will send you the correct item at no additional charge.

3. Replacement Item

Once we receive the incorrect item, we will inspect it and verify that it is in the same condition as when it was shipped to you. Once verified, we will ship the correct item to you. If the correct item is on backorder, there may be a delay in receiving the correct item. If the item is no longer available, we will offer you a comparable item as replacement.

4. Verify Missing Item

We will verify your claim by reviewing our records and contacting the shipping courier to investigate the missing item.

5. Missing Item Resolution

If we determine that the missing item is our mistake, we will send the missing item to you at no additional cost. 

6. Exceptions

If the incorrect item or missing item is no longer available and we are unable to offer a comparable replacement, we will issue you a refund for the full amount of the purchase price.

7. Changes to the policy

We reserve the right to modify this incorrect item or missing item policy at any time, without prior notice. Any changes will be posted on our website and will apply to all orders placed after the date of the change.